Outreach Team
Central Square is a social service node. Our neighborhood’s culture of mutual aid for all residents has always been part of its identity, never more evident than during the pandemic. In 2021, as COVID re-surged, we formed the Central Square BID’s Outreach Team to increase the amount of direct, day-to-day outreach to folks in need in the Square.
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Affectionately referred to as Team TLC, the Outreach Team is led by Malene Council and Danielle Williams. They are both Central Square natives with extensive experience in direct outreach, trained in mental health and addiction support counseling, harm reduction, housing case management, first aid, AED, Narcan, and CPR training.
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Their approach is multidisciplinary, reflecting the interrelatedness of mental health, substance use, medical, housing, and employment issues. And their mission is simple, yet essential: to provide a helping hand. Over the course of the year, they organize seasonal drives and distribution events to provide folks
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Looking ahead, the Outreach team’s vision is to contribute to a future where there are 24/7, wrap-around services that promote dignity and inclusivity in the Square.
To learn more about their work, check out their feature in the Boston Globe here.